24x7 Support Channel Guide
Multiple ways to reach 1 MSP support — open a ticket however works best for you.
We offer multiple support channels for faster response times, streamlined communication, and the flexibility to get help on whichever channel your team already uses.
Support channels available
Eight ways to open or update a ticket.
Every channel lands in the same ticketing system, gets the same SLA clock, and is owned by the same engineering team until it's resolved.
Microsoft Teams – 1 MSP Support App
Access our support thread directly from your Microsoft Teams application — open and update tickets without leaving the tool you live in all day.
How to use the Teams appCustomer Portal
Submit and manage tickets online. Sign in with your Microsoft 365 credentials for your company.
portal.1-msp.comEmail Support
Email support@1-msp.com. Use the subject line to briefly describe your issue and include full details in the body.
support@1-msp.comSMS / Text Messaging
Conveniently open or update tickets via text message. Great for users in the field or on the move.
Text +1 (210) 338-1677Phone Support
Call our main office and select Option 2 for Technical Support. A live technician answers 24x7.
Call (210) 384-1677AI Voice Assistant
Use 1 MSP AI Voice Assist to create or check the status of your tickets with natural voice commands. Answers when no live agent is immediately available.
About AI Voice AssistHalo Support Portal
Another fast and reliable web-based option to submit and track tickets.
support.1-msp.comWhatsApp SupportComing soon
We're adding WhatsApp as another way to communicate with our support team — stay tuned!
Zero Trust end-user and technician verification.
As part of our ongoing security enhancements, 1 MSP uses Zero Trust Validation to protect both your organization and our services. Every support request is verified end-to-end — so you always know the technician on the other end is really us, and we always know the request is really coming from you.
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