Exciting Update
Introducing AI VoiceAssist for service calls.
1 MSP now uses an AI-powered auto-attendant to streamline your service calls. The AI answers your call, quickly assesses your technical issue, and automatically creates a ticket in our ticketing system — then gives you a reference number on the spot.
How the AI auto-attendant benefits you
Faster tickets. More engineering time. 24/7 coverage.
Faster ticket creation
The AI gathers info about your technical issue and generates a ticket in our platform automatically. It recognizes your phone number and confirms your name and company — minimizing time spent on data entry.
More time for solutions
By handling ticket creation, our technicians can focus on resolving your technical issues instead of manually entering ticket details.
24/7 availability
You can now create a support ticket anytime — even after hours, during high call volumes, or in the event of an outage.
How it works
AI handles the intake. Our engineers solve the problem.
The AI auto-attendant won't replace our technicians — it simply frees up more of their time to focus on solving your technical issues. After your call, our system has your complete ticket, reference number, call transcript, and a summary ready for the engineer who picks it up.
In case of an urgent issue, you can still be connected directly to a technician for immediate assistance.
You call in
Dial (210) 384-1677. The AI answers immediately — no waiting on hold, no queue at off-hours.
AI captures the issue
Describe the problem in your own words. The AI confirms your name, company, and contact details, then summarizes the issue.
Ticket + reference number
A ticket is created instantly with the call transcript, AI summary, and a reference number you can use for follow-up.
A few things to know
- Will the AI replace my engineer?
- No. The AI handles intake only. Every ticket is owned by a 1 MSP engineer until it's resolved — the AI just gets us to "engineer working on it" faster.
- What if my issue is urgent?
- Tell the AI it's urgent — or ask to be transferred. You can still be connected directly to a live technician for immediate assistance.
- Will I get a record of what I said?
- Yes. Every call produces a transcript and a summary that lives on the ticket, so nothing gets lost in translation between you and the engineer.
Talk to a real engineer
Ready to make IT a competitive advantage?
Free 30-minute discovery call. No pitch deck, no pressure — just a clear picture of where your stack stands and what's worth fixing first.