Microsoft Teams • Thread integration
Get instant IT support inside Microsoft Teams.
1 MSP Technical Support is available through our Thread integration in Microsoft Teams — and also from the Thread widget in the bottom-right of our customer portal. Chat with a 1 MSP engineer in real time, without leaving the apps your team already lives in.
Why use Thread in Teams
Why wait for an email when you can chat with a real engineer right now?
Instant IT support is now available directly within Microsoft Teams via Thread — and on the web from the chat widget in the bottom-right of the 1 MSP customer portal. It's the fastest way to reach us for everyday issues, questions, and quick fixes.
Chat in real time
Message a 1 MSP engineer directly and get answers in the moment — no email back-and-forth.
Personalized support
Stay in Teams with your context, colleagues, and files — we come to you, not the other way around.
Resolve faster
Quick triage on chat means more tickets resolved on first touch, and fewer escalations.
How to use it
Two ways to start a Thread chat.
In Microsoft Teams
- Open Microsoft Teams and find the 1 MSP / Thread chat in your chat list (pinned for most users).
- Type your question or describe the issue, just like any other Teams chat.
- A 1 MSP engineer responds in real time — and a tracked ticket is created automatically.
Don't see the chat? Reach out to support and we'll get the integration pinned for your account.
From the customer portal
- Go to portal.1-msp.com and sign in with your Microsoft 365 account.
- Click the chat bubble in the bottom-right of the page to open Thread.
- Start chatting — same engineers, same SLA, same ticket system as in Teams.
Quick video walkthrough
Two minutes — see exactly how to open a Thread chat from Teams and from the customer portal.
Need a different channel?
We have eight ways to open a ticket — phone, SMS, email, AI Voice Assist, portals, and more.
Talk to a real engineer
Ready to make IT a competitive advantage?
Free 30-minute discovery call. No pitch deck, no pressure — just a clear picture of where your stack stands and what's worth fixing first.