1MSP — Managed Service Provider

1MSP Business Resilience

Your business shouldn't stop because your technology does.

Cyberattacks aren't the only threat to productivity. Cloud outages, hardware failures, human error and service disruptions can bring business operations to a halt. 1MSP Business Resilience helps your organization prepare for disruption before it happens.

Protect. Continue. Recover.

ChannelPro Top 20 MSP · 2025

By the numbers

Email threat catch rate
99.9%
Live threat analysts
24/7/365
Email access during an outage
30 days
Extra hardware or software
0

Catch rate and analyst coverage are the published figures of the filtering platform behind 1MSP Email Security.

What happens when Microsoft 365 isn't available?

Your organization depends on Microsoft 365 for far more than email. A disruption can quickly affect employees, customers and business operations. Your response shouldn't simply be: wait until it comes back. Your business needs a Plan B.

The recent Microsoft 365 outage was a reminder that even the largest cloud platforms can experience disruption, and it doesn't take a cyberattack to stop productivity.

Microsoft keeps the service running. Keeping your data is your job.

Under Microsoft's shared responsibility model, Microsoft is responsible for the availability of Microsoft 365. You are responsible for the data inside it: protecting it from deletion, mistakes, sync errors, ransomware and retention gaps.

13%

of IT professionals knew they alone are responsible for backing up SaaS data

35%

wrongly assume the SaaS vendor protects their data

Source: ESG research, 2021.

“We recommend that you regularly backup Your Content and Data that you store on the Services or store using Third-Party Apps and Services.”

— Microsoft Services Agreement

A three-layer approach to resilience

PROTECT

Stop the threats you can.

Reduce risk with advanced protection for business email and critical technology.

  • Phishing
  • Ransomware
  • Business Email Compromise
  • Executive and user impersonation
  • Malicious links and attachments
  • Internal email threats

Includes time-of-click link analysis, attachment analysis, Microsoft 365 message retraction and internal-mail filtering.

What's included
  • Link protection: links are rewritten and checked again at time of click; users are redirected to a safe page, warned, or blocked.
  • Attachment quarantine: attachments are detonated in a secure cloud sandbox, and a disarmed copy (macros removed or converted to PDF) can be delivered instantly.
  • Message retraction for Microsoft 365: malicious email already in inboxes can be pulled back, with an audit trail.
  • Internal mail filtering for Microsoft 365: user-to-user messages are filtered to stop Business Email Compromise from spreading inside the company.
  • Inbound, outbound and internal mail covered; identity and impersonation protection included; AI and machine-learning traffic analysis; dashboards, logging and reporting; mobile access.

CONTINUE

Keep operating through what you can't prevent.

Maintain critical communications and operations when primary technology becomes unavailable.

  • Access recent email
  • Read, reply and forward
  • Compose and send new email
  • Receive inbound business communications

Up to 30 days of inbound email available during an outage, held and synchronized when normal service returns.

How it works during an outage
  • Every inbound message is already copied to the continuity service, so there is nothing to switch on when an outage starts.
  • Inbound mail is held at the filter while Microsoft 365 is unavailable, so senders never get bounce messages.
  • Users sign in to a web portal, or add the continuity mailbox to Outlook (POP or IMAP), and can read the last 30 days of inbound mail, reply, forward, compose and send.
  • When Microsoft 365 is back, held messages are delivered and sent items are synchronized to the primary mailbox.
  • Works on any device, with no extra hardware or software. U.S. data center available.

1MSP Email Continuity is delivered together with 1MSP Email Security; the two work as one layer.

RECOVER

Recover quickly when disruption happens.

Recover critical Microsoft 365 information after deletion, corruption, malicious activity or other disruptions.

  • Accidental or malicious deletion
  • Ransomware and data corruption
  • Employee mistakes
  • Retention gaps
  • Recovery following an incident
What's included
  • Automated daily backup of Mail, Calendar, Contacts, Tasks, Notes, shared mailboxes, SharePoint Online, OneDrive, Teams and Groups, including litigation-hold artifacts.
  • Up to three backups a day on request.
  • Unlimited retention with custom policies.
  • Unlimited point-in-time restore from historical snapshots and versions.
  • Granular restore by date, keyword or attachment, to the same or a different user or site.
  • Non-destructive restore (in place or alongside existing data).
  • Export to ZIP, PST, EML, VCF, or Teams data as HTML.
  • Encrypted AES-256 at rest and HTTPS in transit, multi-factor access, optional immutable storage for ransomware recovery, seven-day recovery grace period for deleted backups.

The backup platform behind 1MSP Microsoft 365 Backup is ISO 27001 certified, supports HIPAA and GDPR requirements, stores data in U.S. data centers, and carries a 99.9% uptime SLA.

How 1MSP Email Security filters a message

What happens when Microsoft 365 goes down

How 1MSP Microsoft 365 Backup protects your data

What's protected

  • Mail
  • Calendar
  • Contacts
  • Tasks
  • Notes
  • Shared mailboxes
  • SharePoint
  • OneDrive
  • Teams
  • Groups

Copies you can count on

3×

Backups a day on request

Unlimited

Retention

AES-256

Encryption

99.9%

Platform uptime SLA

Microsoft 365
1MSP backup copy
Secure cloud storage, encrypted Immutable option
Secondary copy
Archive copy

A 3-2-1 approach: your data is never held in only one place.

Restore your way

  1. 1Pick the point in time
  2. 2Find it by date, keyword or attachment
  3. 3Restore in place, to another user or site, or export
  4. 4Back to work, nothing overwritten

Microsoft's built-in tools vs 1MSP Microsoft 365 Backup

  • Microsoft's built-in tools

    Recycle bin keeps deleted items 30 days unless retention policies are set

    1MSP Microsoft 365 Backup

    Unlimited retention, you set the policy

  • Microsoft's built-in tools

    Restoring overwrites current data, and deleting a file deletes its versions

    1MSP Microsoft 365 Backup

    Non-destructive point-in-time restore with every version kept

  • Microsoft's built-in tools

    Litigation hold has no granular search

    1MSP Microsoft 365 Backup

    Search and restore by date, keyword or attachment

Microsoft is clear about this: back up your own data.

Backup is not continuity

Security

Can we prevent the disruption?

1MSP Email Security stops threats before they reach people.

Continuity

Can our people keep working right now?

1MSP Email Continuity keeps email flowing while Microsoft 365 is down.

Backup

Can we recover our information?

1MSP Microsoft 365 Backup restores what was lost or damaged.

A resilient business needs all three. Protect. Continue. Recover.

Take the 24-Hour Business Resilience Test

If Microsoft 365 disappeared for 24 hours tomorrow, could your business still operate?

Can employees continue communicating?
Can customers still reach you?
Can employees access recent email?
Is critical Microsoft 365 information independently backed up?
Can deleted or corrupted information be recovered?
Is someone responsible for activating your continuity plan?
Do employees know what to do?

Answer all seven questions to see your result.

Know your gaps before an outage finds them.

We'll help identify:

  • Single points of failure
  • Email security gaps
  • Email continuity gaps
  • Microsoft 365 backup gaps
  • Recovery concerns
  • Critical dependencies
  • Business continuity weaknesses

Tell us you're here for the Business Resilience Assessment.

Your business shouldn't stop because your technology does.

1MSP Business Resilience

Protect. Continue. Recover.

(210) 384-1677